Frequently asked questions

Where can I get technical information about Near Me?

Technical specifications for making Near Me calls – including the equipment and bandwidth requirements – are available at the following website. The website refers to “Attend Anywhere” which is the video consulting platform that powers Near Me.

Is Near Me confidential and secure to use?

Yes. Near Me uses secure video consulting which has been approved as confidential and safe by the Scottish Government and NHS Scotland. No Near Me calls are ever recorded and no patient information is stored by the system. You do not need to download an App or create an account to use Near Me.

I’m having problems making a Near Me call, where can I get help?

This troubleshooting page on the Attend Anywhere website provides further help:

What’s the difference between Near Me and Attend Anywhere?

Near Me is the name for video consulting in health and social care in Scotland. The name Near Me was picked by patients who helped co-design the service. Attend Anywhere is the brand name of the video consulting platform that underpins Near Me.

How much does it cost to make a Near Me call?

  • On a WiFi or wired internet connection, Near Me calls do not cost anything.
  • If using mobile data: waiting for your call to be connected has no cost, once you are connected a typical 20 minute Near Me call will cost 230MB of data on a mobile device. Data use is less on lower speed connections.

What should I do if I forget to attend a Near Me appointment or I can’t get through?

You should contact your health or social care provider who will advise you on how to re-arrange your appointment or attend in a different way.